**Refund Policy for Online Study Platform**
At SHIKSHALAH, we strive to provide the best online learning experience and are committed to ensuring your satisfaction with our courses and study materials. However, we understand that there may be circumstances where a refund is necessary. Below are the terms and conditions regarding refunds:
### **1. Eligibility for Refund**
Refunds are considered under the following conditions:
- **Technical Issues**: If the course or study materials purchased are inaccessible due to a technical issue on our end (e.g., platform downtime, corrupted files, etc.) and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
- **Incorrect Course/Content**: If the content or course you purchased does not match the description provided at the time of purchase, you are eligible to request a refund.
- **Payment Errors**: If a payment is made incorrectly or mistakenly (e.g., duplicate charges or incorrect subscription plans), a refund will be issued upon verification.
### **2. Non-Refundable Situations**
Refunds will not be issued under the following circumstances:
- **Change of Mind**: If you simply decide you no longer want to take the course or no longer require the materials, we do not offer a refund.
- **Access to Course Material**: If you have already accessed the course or study material after purchase (e.g., viewed videos, downloaded resources), the purchase will be considered final, and no refund will be issued.
- **Subscription Renewal**: Refunds will not be issued for subscription renewals or for purchases made as part of an ongoing subscription. You must cancel the subscription before the renewal date to avoid future charges.
- **Course Completion**: Once you have completed 50% or more of the course or accessed a significant portion of the content, you are not eligible for a refund.
### **3. Requesting a Refund**
To request a refund, please follow these steps:
- **Step 1**: Contact our support team at [Insert Support Email] within 3 days of purchase
- **Step 2**: Provide details about the issue you're facing (technical issue, incorrect content, etc.) and include proof of purchase, if applicable.
- **Step 3**: Our support team will review your request and respond within 3 business days (e.g., 5-7 business days). If your request is approved, we will process the refund and notify you of the outcome.
### **4. Refund Processing Time**
Once your refund request is approved, the refund will be processed within 5-7 business days. The time it takes for the refund to be credited to your account will depend on your payment method and financial institution (typically 7-10 business days).
### **5. Refund Method**
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will issue the refund via an alternative method (e.g., bank transfer, UPI).
### **6. Modifications to Refund Policy**
We reserve the right to modify or update this refund policy at any time. Any changes will be communicated on our platform, and your continued use of the service will constitute acceptance of these updates.
### **7. Contact Us**
For any questions or refund requests, please contact us at:
**Email**: info@shikshalah.com
**Phone**:
We appreciate your understanding and cooperation. Our goal is to ensure that you have a positive and rewarding experience with our online study platform.
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